Henry Ford Health Recognized for Outstanding Consumer Experience with Two Prestigious Press Ganey Awards

DETROIT (Jan. 8, 2024) – Henry Ford Health has earned two distinguished recognitions, the HX Pinnacle of Excellence Award® and HX Guardian of Excellence Award®, both in the category of Consumer Experience and granted by Press Ganey, a leading organization focused on patient experience measurement and healthcare performance improvement. These awards reflect Henry Ford Health's unwavering commitment to providing an exceptional care experience for each of its patients and their families.

"We are immensely proud to receive the Pinnacle of Excellence and Guardian of Excellence Awards from Press Ganey,” said Bob Riney, President and CEO of Henry Ford Health. “These awards symbolize our deep-rooted commitment to transforming patient care. Every day, our team strives to exceed expectations, not just in clinical excellence, but in creating an experience that is compassionate, empathetic, and responsive to the needs of our patients and their families. When we put patients first, excellence follows.”

The Pinnacle of Excellence Award recognizes the overall top performer for online Consumer Experience. The Guardian of Excellence Award is given to organizations that have achieved the top 99th percentile or higher performance for online Consumer Experience. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

"We are committed to being relentless advocates for those we serve – making the impossible, possible – every day,” said Heather Geisler, Executive Vice President and Chief Marketing, Communication & Experience Officer of Henry Ford Health. “These recognitions are not only a measure of patient satisfaction, but also of the impact we make and the depth of the relationships we’ve built with those patients. Beyond metrics, it gets to the heart of what we do. As we celebrate these achievements, we remain focused on innovating and elevating the patient experience while ensuring that every patient feels heard, valued and cared for.”

The Pinnacle of Excellence and Guardian of Excellence Awards by Press Ganey are prestigious recognitions in the healthcare industry, awarded to organizations that demonstrate exceptional commitment to enhancing the patient experience. 

"Each day, Henry Ford Health exemplifies dedication to their patients and workforce, showcasing a commitment that extends beyond the boundaries of their facilities," said Patrick T. Ryan, Chairman and CEO of Press Ganey. "In prioritizing both their employees and the communities they serve, Henry Ford Health sets a remarkable standard for compassionate healthcare. It is with great honor that we stand as partners, celebrating the outstanding achievements of Henry Ford Health."

The Pinnacle of Excellence Award is based on a comprehensive evaluation using advanced analytics, including a scoring model that integrates data from over 100 online sources. This award is a hallmark of consistent excellence in key performance indicators such as provider attitude, thoroughness of examination, and clarity of instructions. It highlights organizations that not only meet, but consistently exceed, industry standards in patient care.

The Guardian of Excellence Award is given to healthcare organizations that have achieved the top 1% of performance in consumer experience. This award is a testament to achieving the highest standards of patient care and satisfaction. Winning this award signifies that Henry Ford has excelled in critical aspects of patient experience, reflecting an extraordinary level of commitment from its team members and management. 

To learn more about Henry Ford Health or request an appointment, visit henryford.com.

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MEDIA CONTACT: mediarelations@hfhs.org

About Henry Ford Health
Serving communities across Michigan and beyond, Henry Ford Health is committed to partnering with patients and members along their entire health journey. Henry Ford Health provides a full continuum of services – from primary and preventative care, to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other healthcare retail.

It is one of the nation’s leading academic medical centers, recognized for clinical excellence in cancer care, cardiology and cardiovascular surgery, neurology and neurosurgery, orthopedics and sports medicine, and multi-organ transplants. Consistently ranked among the top five NIH-funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of health professionals, Henry Ford Health trains more than 4,000 medical students, residents and fellows every year across 50+ accredited programs.

With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

The health system is led by President and CEO Robert G. Riney and serves a growing number of customers across 250+ locations throughout Michigan including five acute care hospitals, two destination facilities for complex cancer and orthopedics and sports medicine care, behavioral health, primary care and urgent care centers.