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Billing and Payment

We're committed to providing affordable, high quality care. For true medical emergencies, we provide care, no matter your ability to pay at the time services are provided.

  • Henry Ford MyChart

    Pay by MyChart 
    Log into MyChart to review current balances, pay your bill or make payment arrangements online.

    Pay as guest 
    Don't have a MyChart account? Make a one-time payment here.

    Pay by phone 
    Call (800) 999-5829 to make a payment through our automated system 24 hours a day, seven days a week.

    Pay by mail 
    You can send a check or money order by postal mail to the following address. Please include the appropriate Guarantor ID on the check so we can process your payment.

    • Henry Ford Health
      PO Box 553920
      Detroit MI 48255-3920

    Need assistance?

    We're available to assist you with a payment or to answer questions about your bill. Please contact a customer service representative at (800) 999-5829. Billing representative are available Monday – Thursday 8 a.m. to 6 p.m. and Fridays 8 a.m. to 5 p.m.

    Your financial responsibility

    After insurance covers its portion of the bill, any deposits and most co-pays must be paid at the time of service, in most cases.

    You are responsible to pay for all non-emergency services. When you receive your bill, you are expected to pay the full balance within 20 days. If you cannot pay, we offer financial assistance and payment plans.

    Before you receive care, it is important to understand that though much of your care may be covered by insurance, you are still responsible for out-of-pocket costs. Knowing what those costs may be and having a plan to pay will save you stress later.

  • Mid-Michigan
    Henry Ford Genesys Hospital (Ascension)

    Pay in patient portal  
    Log into your patient portal to review current balances, pay your bill or make payment arrangements online.

    Pay as guest 
    Don't have a patient portal account? Make a one-time payment here.

    Pay by phone 

    • For hospital bills: (888) 544-7737
    • For doctor’s office bills: Call (833) 263-9788 to make a payment through our automated system 24 hours a day, seven days a week.

    Pay by mail 
    You can send a check or money order by postal mail to the following address. Please include the appropriate Guarantor ID on the check so we can process your payment.

    • For hospital bills:
      • Henry Ford Genesys Hospital
        PO Box 773273
        Chicago, IL 60677-3002
    • For doctor’s office bills:
      • Henry Ford Genesys Practice Partners
        ATTN # 14132N
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Genesys Hospital
        ATTN # 14133K
        PO Box 14000
        Belfast, ME 04915-4033

    Your financial responsibility

    Before you receive care, it is important to understand that though much of your care may be covered by insurance, you are still responsible for out-of-pocket costs. Knowing what those costs may be and having a plan to pay will save you stress later.

    Need help understanding your financial responsibility? Contact the Customer Service Team for Hospital Bills, (888) 544-7737 or Doctor’s Offices (833) 263-9788.

  • Southeast Michigan
    Henry Ford Madison Heights Hospital, Henry Ford Providence Novi Hospital, Henry Ford Providence Southfield Hospital, Henry Ford River District Hospital, Henry Ford St. John Hospital, Henry Ford Warren Hospital (Ascension)

    Pay in patient portal  
    Log into your patient portal to review current balances, pay your bill or make payment arrangements online.

    Pay as guest 
    Don't have a patient portal account? Make a one-time payment here.

    Pay by phone 

    Pay by mail 
    You can send a check or money order by postal mail to the following address. Please include the appropriate Guarantor ID on the check so we can process your payment.

    • For hospital bills:
      • Henry Ford Providence Hospital
        PO Box 773156
        Chicago, IL 60677-3001
      • Henry Ford St. John Hospital
        PO Box 773179
        3179 Solutions Center
        Chicago, IL 60677-3001
    • For doctor’s office bills:
      • Henry Ford Health Eastwood Behavioral Health
        ATTN # 19117E
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Michigan Employer Solutions LLC
        ATTN # 27965K
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Cornerstone Medical Group
        ATTN # 17146J
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford SEMI Medical Group
        ATTN # 14129E
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Providence Hospital
        ATTN # 14128K
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Wellness Center - Warren
        ATTN # 17502R
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford St. John Hospital
        ATTN # 14127N
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Madison Heights/Warren Hospital
        ATTN # 14126W
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford River District Hospital
        ATTN # 14125Y
        PO Box 14000
        Belfast, ME 04915-4033
      • Seton Healthcare Corporation of Southeast
        ATTN # 17496E
        PO Box 14000
        Belfast, ME 04915-4033

    Your financial responsibility

    Before you receive care, it is important to understand that though much of your care may be covered by insurance, you are still responsible for out-of-pocket costs. Knowing what those costs may be and having a plan to pay will save you stress later.

    Need help understanding your financial responsibility? Contact the Customer Service Team for Hospital Bills or Doctor’s Offices.

     

  • Southeast Michigan
    Henry Ford Rochester Hospital (Ascension)

    Pay in patient portal  
    Log into your patient portal to review current balances, pay your bill or make payment arrangements online.

    Pay as guest  
    Don't have a patient portal account? Make a one-time payment here.

    Pay by phone 

    • For hospital bills: (877) 348-7072
    • For doctor’s office bills: Call (833) 263-9788 to make a payment through our automated system 24 hours a day, seven days a week.

    Pay by mail
    You can send a check or money order by postal mail to the following address. Please include the appropriate Guarantor ID on the check so we can process your payment.

    • For hospital bills:
      • Henry Ford Rochester Hospital
        9250 Reliable Parkway
        Chicago, IL 60686-0001
    • For doctor’s office bills:
      • Henry Ford Health Eastwood Behavioral Health
        ATTN # 19117E
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Michigan Employer Solutions LLC
        ATTN # 27965K
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Rochester
        ATTN # 19664J
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford Cornerstone Medical Group
        ATTN # 17146J
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford SEMI Medical Group
        ATTN # 14129E
        PO Box 14000
        Belfast, ME 04915-4033
      • Henry Ford River District Hospital
        ATTN # 14125Y
        PO Box 14000
        Belfast, ME 04915-4033
      • Seton Healthcare Corporation of Southeast
        ATTN # 17496E
        PO Box 14000
        Belfast, ME 04915-4033

    Your financial responsibility

    Before you receive care, it is important to understand that though much of your care may be covered by insurance, you are still responsible for out-of-pocket costs. Knowing what those costs may be and having a plan to pay will save you stress later.

    Need help understanding your financial responsibility? Contact the Customer Service Team for Hospital Bills, (877) 348-7072 or Doctor’s Offices (833) 263-9788.

  • Henry Ford – GoHealth Urgent Care

    You can make an online payment here.

    For questions about your account, contact Henry Ford - GoHealth Customer Service at (313) 324-4022 or billingmi@gohealthuc.com.

  • Pharmacy Advantage Specialty Pharmacy

    You can make an online payment here. You can also pay using the Pharmacy Advantage Rx mobile app's pay online option by downloading the app to your smart phone or tablet via the Apple App Store or Google Play Store.

    If I have a billing question, what do I do?

    For questions about your account, contact 1 (877) 575-6337 option 2 then option 5 between the hours of 8 a.m. – 5 p.m., Monday – Friday to speak to a representative.

 

What if I do not have insurance?

Patients with no insurance (self-pay patients) are required to make deposits before services are rendered, except in the event of an emergency. We describe Self-Pay as:

  • A patient who cannot provide proof of valid health insurance and there is none on file
  • A patient who requests health services that are not covered by his or her insurer
  • A patient who is enrolled in a health plan that is not accepted and does not have a required referral or authorization

If you are paying out-of-pocket, do not have insurance, or if you are seeking care at Henry Ford Health for services not covered by your health plan, it is expected that these costs are paid before services are provided. If you are not prepared to pay for services and charges incurred before your scheduled, non-emergency outpatient visit, or you have not made a payment plan with one of our financial counselors your office visit will be rescheduled.

Self-pay patient deposits
 New patient office visit $250

Office visits

 $125 deposit before each visit

Our pricing specialists can help give you a good idea of what your cost will be for a certain service. They are available at the following locations:

  • Henry Ford Health: (888) 455-2678
  • Henry Ford Providence Southfield, Providence Novi, St. John, Macomb - Oakland Warren & Madison, River District, Rochester: (313) 343-3322
  • Henry Ford Genesys: (269) 686-4274
  • Henry Ford Brighton Center for Recovery: (810) 220-5514

For Doctor’s Office Inquiries, please contact your insurance provider or doctor’s office directly.

If you won't be able to pay for care, consider the options on our Financial Assistance page.

Refunds

If you make an overpayment on your account, the overpayment will be applied to your outstanding balance. If there is no outstanding balance, the overpayment will be refunded to you.


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