Feedback from patients helps hospitals measure and improve their patient care services. Satisfaction scores are based on the percentage of respondents scoring a given question as 4 or 5 on a scale of 0 to 5.
Inpatient Care, January - June 2009
Henry Ford Hospital
Southeast Michigan Hospitals 50th% percentile
Overall
83.1
83.7
Nurses Care
86.8
86.3
Physician's Care
85.2
84.6
How well your pain was controlled
85.1
84.6
Staff included you in treatment plan
81.7
82.5
Henry Ford Medical Group, January - June 2009 (compared to health care facilities where there are more than 300 providers)
Henry Ford Medical Group
50th% percentile
Overall
89.8
89.7
Ease in Getting Appointment
90
89.6
Physician Satisfaction
91.6
91.6
Ambulatory Surgery Care, January - June 2009
Henry Ford Hospital
Southeast Michigan Hospitals Ambulatory Surgery 50th% percentile
Overall
92.7
92
Nurses Care
93.9
93
Physician's Care
94.3
93.5
How well your pain was controlled
93.3
92.1
Emergency Rooms, January - May 2009
Henry Ford Hospital
Southeast Michigan Hospitals Emergency Medicine 50th% percentile
Overall
81.1
84.5
Waiting time to treatment
76.3
82.7
Nurses Care
82.6
85.7
Physician Satisfaction
84
85.4
How well pain was controlled
78.9
79.2
Fairlane Medical Center
Southeast Michigan Hospitals Emergency Medicine 50th% percentile
Overall
85.5
84.5
Waiting time to treatment
83.5
82.7
Nurses Care
86.5
85.7
Physician Satisfaction
86.6
85.4
How well pain was controlled
81.4
79.2
Sterling Heights Medical Center
Southeast Michigan Hospitals Emergency Medicine 50th% percentile
Overall
89
84.5
Waiting time to treatment
86.6
82.7
Nurses Care
90.6
85.7
Physician Satisfaction
89.4
85.4
How well pain was controlled
83.9
79.2
* The 50th percentile shows that half the hospitals scored higher than the listed score and half scored lower.
All patient satisfaction data is accurate according to Press Ganey database. The Press Ganey survey is a tool used by hospitals around the country to gauge patient satisfaction. Henry Ford heavily uses its Press Ganey feedback throughout all of our hospitals, medical centers and other facilities to ensure we’re meeting the care and service needs of our patients.
